Each and single piece of DELVE is the result of careful craftsmanship, we do believe that each small imperfection makes a jewel unique.
However, for whatever reasons you wish to return, please consider you are entitled to activate this option within 10 days upon receiving the parcel.
According to Italian law (D.lgs. 185/1999), to exercise your withdrawal rights concerning the contract, you are required to give unequivocal, written and legally valid notification
- Please feel free to send us an email at firstname.lastname@example.org
We intend the exact and correct exercise of the withdrawal right in the following conditions are entirely respected:
- Products must be unused, unworn and in perfect condition (no damaged)
- Products must be returned within their original package with the receipt/invoice.
- Products are not customized in any way (engravings, etc) or earrings, ear cuffs and ear jackets (for hygiene and safety reasons). This, specifically in accordance with article 59 of our Italian Codice del Consumo.
If the returned products turn out to be damaged, used, or their value results diminished because of being worn, we at DELVE Jewelry Art reserve the option to refuse the withdrawal.
Please consider the returns shipping costs will be handled by you and therefore they will NOT be refunded.
We at DELVE Jewelry Art take no responsibility for goods before they reach us.
Please do not ship any items before getting in contact with us.
If we agree that the product was indeed faulty, DELVE Jewels will offer a refund credited to the Card or Paypal Account used in the original sales transaction.
Please be aware that in case of a refund, the shipping costs will not be refunded.
We do recommend you to use a trusted courier or registered post to send back goods.
After receiving the product we are going to check the full compliance with all the above-mentioned conditions. In case of a positive outcome, we are going to start the refund procedure within 14 days since the sent of the email approval via PayPal or bank transfer.
Exceptions of Liability
Please consider we cannot be held responsible for the unsuccessful delivery of the returns.
DELVE Artisanal Jewelry Art