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FAQs

How do I place an order for custom-made jewelry?

You can send an email at info@delvejewelryart.com or a direct message on our social media account.

Can I return my customised item?

We are unable to accept returns as customised pieces are created to your specification and taste.

How will I discover my ring size?

We will guide you in each step to discover your ring size. Please feel free to send an email or a direct message on our social media account and we're happy to help.

What payment methods do you accept?

  • Visa
  • MasterCard
  • Maestro
  • American Express
  • Discover
  • Diners
  • Apple Pay

How will my order be packaged?

Your order will be carefully packaged in a protective DELVE box.

How much will I be charged for shipping?

This varies depending on your destination and the cost will appear at the checkout. We give complimentary shipping  above €69 in Italy and above €250 outside Europe.

When will I receive my item and how can I track delivery?

Once your order is confirmed, we'll dispatch it within 24 business days. Delivery takes 2-7 business days, depending on your location and chosen shipping method.